Terms of Service Last updated: October 2025 Welcome to jolleenopula.com — a site owned and operated by Jolleen Opula and Runnovate Kenya Limited (“Runnovate,” “I,” “me,” or “my”). These Terms of Service (“Terms”) explain how you can use this website and any related products, content, or services.By using this site, you agree to follow these Terms. If you don’t agree, please don’t use the site.
1. Who This Applies To These Terms apply to:The website jolleenopula.com and its related pages or services.Any products, resources, or communications shared through the site, newsletter, or related platforms (like Substack or Tally). You, the visitor or user, and me, Jolleen Opula and Runnovate Kenya Limited, collectively “we” or “us.”
2. What You Can Do Here You’re welcome to: Read articles, blog posts, and resources. Subscribe to the newsletter. Contact me through the site. Access or download free guides and resources.(In the future) purchase services, templates, courses, or memberships. All of this is for personal and professional use as long as you follow these Terms.
3. My Services I currently offer:Membership Experience Design consultingWebsite and UX design (through Pixels & Divs) Educational content and newsletters about design, UX, and business Digital products (templates, e-books, workshops, memberships) When you purchase or sign up for any paid product or service, you agree to any additional terms or agreements specific to that product.
4. Intellectual Property Everything you see on this website, including text, visuals, layouts, videos, templates, and brand materials belongs to Jolleen Opula and Runnovate Kenya Limited or is used with permission.
You may: Share or reference content for personal use, with credit (e.g., “Source: jolleenopula.com”).
You may not: Copy, resell, or republish any material for commercial purposes without written permission. Claim my content, templates, or designs as your own.Use my content in a way that misleads, defames or damages the brand.
If you’d like to quote or feature any content publicly, please email jolleen@runnovate.com for approval.
5. Payments and Refunds If I add payments for digital products or services in the future:Payments will be processed securely through trusted third-party providers such as Stripe, Zelle, Paypal or Paystack. I will never store your full credit card details.
Refund Policy Digital products (like templates or e-books): generally non-refundable once delivered, since they can’t be “returned.” Courses or memberships: refund requests may be considered within 7–14 days of purchase if you haven’t accessed or downloaded significant content. Consulting services: refunds or rescheduling will follow the terms outlined in your service agreement or contract. If a refund is ever applicable, it will be processed to the original payment method within 10 business days.
6. Acceptable Use You agree not to: Use this website for any illegal, harmful, or disruptive purpose. Try to hack, overload, or damage the site or its security. Copy, scrape, or harvest data without consent. Upload or transmit any malicious code or harmful content. If you violate these Terms, I may restrict or terminate your access without notice.
7. Third-Party Links and Tools This site may include links to other websites, tools, or resources such as Substack, Tally, or YouTube. These are provided for convenience, but I don’t control or endorse their content or privacy practices. You are responsible for reviewing the policies of any third-party site you visit.
8. Disclaimer and Limitation of Liability All content on jolleenopula.com is provided for general informational and educational purposes. While I do my best to ensure accuracy, I make no guarantees about completeness, reliability, or suitability for your specific situation.You agree that:Your use of the site and its content is at your own risk.I’m not responsible for any direct or indirect damages resulting from your use of the site, downloads, or linked content.Any decisions you make based on the information here are your responsibility.
9. Termination and Updates I may update or remove parts of this website or these Terms at any time. When significant updates are made, I’ll update the “Last Updated” date above. If you continue using the site after changes are posted, you’re agreeing to the updated Terms.
10. Governing Law These Terms are governed by the laws of Kenya, applied in an internationally friendly manner and without regard to conflict of law principles.If any part of these Terms is found invalid or unenforceable, the rest will remain in full effect.
11. Contact If you have any questions about these Terms, please reach out: Jolleen Opula Runnovate Kenya Limited Nairobi, Kenya jolleen@runnovate.com jolleenopula.com